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Frequently asked questions

** Find the answers to your questions fast!

01

Why choose architectural film rather than paint?

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Architectural film provides textures and effects, such as wood or stone, without replacing the existing surface. Installation generally limits dust and disruption. The appearance and resistance characteristics vary depending on the finish selected; materials are covered by a 10-year warranty.

02

Are your products resistant to scratches and liquids?

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Yes, most of our products offer good scratch resistance. However, the level of resistance varies from one range to another. You can find this information under the “General” tab when selecting a product in the online store. As a general rule, structured adhesive vinyls, such as those in the Wood range, are hardly affected by scratches. Our “Soft Touch” series, on the other hand, is treated with a silicone coating that makes it even more durable and scratch-resistant. All our products are splash-resistant—for example, against coffee or wine. Simply wipe them with a damp cloth to remove any marks, without leaving stains.

03

Can your adhesive coverings conform to all shapes?

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No, our materials are not compatible with all shapes. They are generally installed on flat surfaces. In this respect, it is not possible to conform to shapes such as those of a shaker-type cabinet. However, there are various options available, such as our cabinet door replacement service, which consists of changing your cabinet fronts at low cost to make them compatible with our products. If you have any questions, please let us know about your project.

04

Are your products safe for my home?

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The vast majority of our products have the same certifications. However, if your project requires a specific standard, particularly for fire resistance, our team will check the technical documents applicable to the selected finish.

05

Are your products environmentally friendly?

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Yes, since we use existing materials, it avoids overproduction by industrial companies, which would otherwise lead to further pollution.

06

What is the warranty on installation and products?

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The material is guaranteed for 10 years against natural cracks, yellowing, delamination, or discoloration (twice the warranty of our competitors). The installation done by one of our professionals is guaranteed for 1 year.

07

Are the adhesive vinyls resistant to moisture?

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Yes, the majority of our adhesive vinyls are moisture-resistant, but depending on the application, you may need silicone for the perimeter (installation in a shower).

08

Do your images accurately represent the color and finish of your materials?

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Despite our efforts to accurately represent our products in photos, an image can never fully capture the product. That’s why we always recommend that our customers visit a store to verify the color and texture of the desired product.

09

Is it possible to install your films on a countertop?

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Yes, our products are designed to cover countertops (ultra-realistic imitation of natural stone, granite, marble, etc.). However, as with most original countertops, it is not recommended to place hot items, such as a pot, or to cut food directly on them.

10

If I want to purchase the materials and do the installation myself, is that possible?

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Professionals can request access to the Pro Zone. Once their account is approved, they can browse the products and submit an order for materials. For residential projects, we recommend our professional installation service.

11

Can I safely remove an adhesive covering from my kitchen cabinets or a wall?

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It is entirely possible to remove our films safely if applied to a laminate, wood, or tile surface. However, if applied to wallpaper, paint, or drywall, for example, your original surface may be damaged.

12

How long does it take to receive a quote?

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After receiving your request, we contact you to clarify your project. As needed, we review your photos or plans and help you select finishes. We then prepare a personalized quote once the necessary information is available.

13

How to maintain your products?

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We recommend purchasing our maintenance products to preserve the natural shine and original finish of our products (see the shop). To clean stains, use warm water and a mild, pH-neutral soap.

14

What if you’re not servicing our area?

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Contact us with your project location and details. We will check installation options in your area, particularly for larger projects.

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